Managing subcontractors is a big part of successful building projects. It's often tricky to keep track of different workers, their schedules, and the quality of their work while staying within budget. Many project managers struggle with poor communication, unexpected delays, and spending too much money because of problems with subcontractors.
If you find yourself in the same boat, with late projects, high costs, and difficulty managing subcontractors at construction sites, you're not alone.
In this article, we'll share some helpful tips and methods to help you work better with subcontractors, finish projects faster, and save money.
If you find yourself in the same boat, with late projects, high costs, and difficulty managing subcontractors at construction sites, you're not alone.
In this article, we'll share some helpful tips and methods to help you work better with subcontractors, finish projects faster, and save money.
Contents
Understanding Subcontracting in Construction
Big building projects often involve many different workers with special skills. Instead of hiring everyone directly, construction companies often bring in other smaller companies to do specific jobs.
1. Who Is a Subcontractor?
While the term "contractor" is often used broadly in construction to describe anyone involved in building, it actually applies to anyone hired to perform work or services under a contract.
A general contractor (GC) hires subcontractors to perform specific tasks on a construction project. Subcontractors bring specialized skills and expertise. For example, instead of learning complex electrical work, a general contractor hires a licensed electrician.
After selecting the subcontractors, the general contractor creates a subcontracting agreement [?]. This legal document outlines the scope of work, payment terms, and other important details to ensure the project is completed successfully and according to plan.
After selecting the subcontractors, the general contractor creates a subcontracting agreement [?]. This legal document outlines the scope of work, payment terms, and other important details to ensure the project is completed successfully and according to plan.
2. Types of Subcontractors in Construction: Who Does What?
Site preparation subcontractors. Before the building starts, some general contractors bring in experts to prepare the site. These experts use big machines to make a driveway, cut down trees, flatten the land, and dig space for the foundation. Sometimes, the concrete expert might hire another company to prepare the site.
Concrete subcontractors. Concrete subcontractors are the experts who handle all the concrete work on a building site. They're responsible for pouring foundations, footings, and other concrete structures. These specialists usually work directly with the general contractor to lay the groundwork for the project. Their job doesn't stop at the foundation, though. Once the main building is finished, they might also create concrete driveways, walkways, and patios.
Structural and framing subcontractors. Buildings can be made from different materials like wood, steel, or concrete. You can hire a team just for framing. These workers put up the basic structure for walls and roofs. The framing team might also put on the outside covering of the building, add windows, and install outside doors.
For big projects, different experts might handle things like glass, metal siding, and roofing. When a building needs a lot of steel, hire steel experts.
Electrical. Every job site needs electrical subcontractors. They install all electrical items you can't legally handle, like panels, wires, and fixtures. For new builds or big renovations, they also set up temporary power. Electricians work with all trades and use various plans to coordinate their work properly.
Plumbing. Plumbing subcontractors manage water flow in buildings, installing systems for clean water intake and wastewater removal. They set up waste lines, vents, and water pipes during construction or renovations. Plumbers also connect to external water sources like city mains or wells. You can hire them directly for septic system development. Mechanical subcontractors often handle plumbing and HVAC and gas services for larger projects because they offer a more comprehensive approach.
HVAC. Heating, Ventilation, and Air Conditioning subcontractors play a key role in the maintenance of safe and comfortable indoor environments for building occupants. The complex nature of interior climate control requires specialized expertise and experience, making it essential to entrust this task to qualified HVAC professionals. HVAC subcontractors install and maintain various equipment, such as boilers, furnaces, ductwork, and air conditioning units, all designed to optimize building comfort.
3. Must-Have Skills for Successful Subcontractor Management
Successful construction projects rely on effective collaboration among skilled professionals. Proficient subcontractor management often determines whether a project succeeds or encounters difficulties.
These eight skills will help you effectively manage your subcontractors:
These eight skills will help you effectively manage your subcontractors:
Clear communication. Talk clearly and regularly with your subcontractors. Set clear expectations, give feedback, and answer their questions promptly.
Thorough documentation. Keep detailed records of everything related to subcontractor work. This includes contracts, invoices, and any other important paperwork.
Negotiation. This includes payment schedules, deadlines, and other important details. Approach negotiations with a clear understanding of the project's scope, budget, and priorities to establish fair agreements. Build rapport with subcontractors by demonstrating flexibility where possible while maintaining firm adherence to the project's key objectives to ensure mutual satisfaction and compliance.
Risk management. Subcontractors can introduce risks to a project. Common risks include delays, poor quality work, and non-compliance with regulations. Identify and manage these risks to keep the project on track. To identify risks, conduct thorough pre-qualification checks, review subcontractors' past performance, and monitor their compliance with project requirements. Manage these by setting clear expectations, performing regular inspections, and maintaining open communication to address issues promptly and collaboratively. Establishing contingency plans can further mitigate potential disruptions, ensuring the project progresses smoothly despite unforeseen challenges.
Quality control. Ensure quality work by setting standards, monitoring performance, and providing regular feedback to your subcontractors.
Conflict resolution. Disagreements can happen. Have the process resolution process in place to quickly and fairly resolve conflicts with subcontractors. Talk openly and use a neutral person to help solve disagreements quickly. Ensure all agreements are documented in writing, and set regular check-ins to address any concerns before they escalate.
Performance evaluation. Regularly evaluate how your subcontractors are performing. Set goals, track progress, and give feedback to help them improve.
Cost management. Keep costs under control. Set budgets, track expenses, and negotiate fair prices with your subcontractors. Use cost-tracking tools to monitor spending in real time and tie payments to project milestones to maintain financial control. Review costs regularly, address overruns promptly, and maintain transparent communication with subcontractors to ensure accountability and prevent financial discrepancies.
Why Effective Subcontractor Management is Key to Construction Project Success
Managing subcontractors well is crucial for a successful construction project. The general contractor typically handles vital tasks, which include overseeing, coordinating, and supervising the work of various specialized trades. When subcontractor management is poor, it can lead to significant problems, impacting the project's timeline, budget, and overall quality.
Example: Imagine a construction project where the general contractor fails to properly coordinate the electrical and plumbing subcontractors. The electricians install wiring based on the original blueprints. However, the plumbing subcontractor, working from a slightly revised plan, installs pipes in a location that conflicts with the wiring. Because the general contractor didn't check for coordination between the two subcontractors or ensure they were using the latest plans, this clash wasn't discovered until the drywall was almost finished.
1. Project Timelines and Deadlines
Properly managed subcontractors contribute significantly to on-time project completion. This involves clear scheduling, performance monitoring, and proactive intervention to address potential delays. A risk management strategy can be useful here.
Example: The construction of the Burj Khalifa in Dubai, completed in 2010, exemplifies how effective subcontractor management ensures timely project completion. The general contractor, Samsung C&T, carefully selected subcontractors with the necessary expertise and employed advanced planning and scheduling tools to coordinate their efforts. Regular meetings were held to align goals and address potential delays, while on-site management ensured quality control. Precise logistical planning facilitated the global sourcing and timely delivery of materials. These strategies allowed the Burj Khalifa to be completed in just six years. [?]
2. Cost Management and Profitability
Careful subcontractor selection, competitive bidding, and efficient change order management contribute to cost control and increased profitability.
Example: The Sydney Opera House project, although initially plagued by cost overruns, serves as an example of how careful subcontractor selection, competitive bidding, and efficient change order management can help control costs. As the project progressed, the management team focused on selecting subcontractors with the necessary expertise and conducted competitive bidding to ensure value for money. They also implemented efficient change order management to address design changes and unexpected conditions, mitigating unnecessary expenses. [?]
3. Quality Assurance and Reputation
Clearly communicated quality standards, regular inspections, and a robust quality control process ensure high-quality workmanship and protect your reputation. Develop a detailed quality standards manual and schedule routine training sessions for your team to reinforce these standards and inspection procedures.
Example: The construction of The Shard in London demonstrates how clear quality standards, regular inspections, and a strong quality control process ensure excellent workmanship and protect a project's reputation. Due to Renzo Piano's precise architectural design, the team set clear quality benchmarks from the start. Routine inspections helped quickly spot and correct any issues, while a dedicated quality control team ensured all work met strict standards, ensuring high-quality results throughout the project. [?]
4. Safety Compliance and Risk Mitigation
Thorough vetting of subcontractors' safety records, insurance coverage, and implementation of site-specific safety protocols minimizes safety risks and potential legal issues. Create a checklist for reviewing subcontractors' safety records and insurance, and regularly update it to ensure compliance with site-specific safety protocols.
Example: The construction of the Louvre Abu Dhabi in the UAE is a great example of how careful planning can reduce safety risks and legal problems. The project involved a complex dome design, requiring close coordination among contractors. To maintain safety, the team chose subcontractors (Arabtec and Bauer International FZE) with excellent safety records and insurance coverage. Special safety measures were also developed due to the site's proximity to water and design challenges. [?]
5. Enhanced Coordination and Communication
Clear communication channels, regular meetings, and collaborative tools facilitate smooth information flow, prompt issue resolution, and a positive working relationship between the GC and subcontractors.
Example: During the construction of One World Trade Center in New York City, effective communication and collaboration were key to the project's success. The general contractor used advanced project management software to ensure that all stakeholders, including subcontractors, had access to real-time updates and documents. Regular on-site meetings and weekly progress reviews facilitated immediate issue resolution and aligned everyone on goals and timelines. Additionally, using tools like Building Information Modeling (BIM) allowed different teams to visualize and collaborate efficiently, helping resolve issues before they arose on-site. [?]
Common Challenges in Subcontractor Management
Building projects involve many different workers and companies. It can be tricky. Even skilled leaders can run into problems that make the job harder or slower.
1. Lack of Analytics and Reporting
Without detailed reports on subcontractor performance, it can be difficult to assess effectiveness and optimize future projects.
According to Rob Norton, the Director of PlanRadar, nearly two-thirds (60%) of general contractors feel they don’t receive enough information from subcontractors to provide complete project oversight. [?]
This poses a problem that needs much attention because the lack of reporting impacts on the construction project lifecycle directly.
Solution: Implement a comprehensive data analytics platform that can generate timely reports automatically. Such systems as ERP will help track key metrics in real-time and make informed decisions.
Solution: Implement a comprehensive data analytics platform that can generate timely reports automatically. Such systems as ERP will help track key metrics in real-time and make informed decisions.
2. Ineffective Communication Channels
Poor communication can lead to misunderstandings and misalignments between subcontractors and the general contractor.
Rob Norton notes that eight in 10 (80%) have experienced misunderstandings and disputes due to a breakdown in communication with subcontractors.
As well as causing confusion, distrust, and tense working relationships, poor communication can also have other effects that are disastrous to the project's overall success.
Solution: Establish a communication platform where all team members can share updates and information instantly. The communication platform ensures everyone stays informed and can address issues quickly.
Solution: Establish a communication platform where all team members can share updates and information instantly. The communication platform ensures everyone stays informed and can address issues quickly.
3. Data Inaccuracy and Security Risks
Subcontractor management depends on accurate, secure data. Inaccurate data—like outdated blueprints — causes costly errors, delays, and disputes. Imagine a plumber ordering the wrong pipes due to an old plan, halting work. This stems from human error, poor data sharing, or inconsistent tracking. Solutions include clear data rules, reliable software, and regular checks.
Data security is another concern. Subcontractors handle sensitive information, making them cyber attack targets. A breach can leak confidential data, causing legal and reputational damage. Varying security practices across subcontractors create vulnerabilities. A weak password could compromise the entire project.
Solution: Use data validation tools to ensure accuracy and invest in cybersecurity measures to protect sensitive information. Regular audits can also help maintain data integrity and security.
Data security is another concern. Subcontractors handle sensitive information, making them cyber attack targets. A breach can leak confidential data, causing legal and reputational damage. Varying security practices across subcontractors create vulnerabilities. A weak password could compromise the entire project.
Solution: Use data validation tools to ensure accuracy and invest in cybersecurity measures to protect sensitive information. Regular audits can also help maintain data integrity and security.
4. Weak Subcontractor Relationships
Weak relationships with subcontractors can significantly hinder your project's success. Poor communication and lack of trust lead to frequent disagreements and delays, creating a negative work environment. This friction reduces productivity and can result in costly rework.
Additionally, weak relationships have long-term effects. Subcontractors prefer projects where they have positive connections. If a general contractor consistently communicates poorly or acts unfairly, reputable subcontractors may avoid working with them again. This limits the pool of skilled subcontractors for future projects, leading to higher costs and potentially lower-quality work.
Solution: Organize regular meetings and open communication channels with subcontractors to build trust and collaboration. A clear agreement with defined expectations will also foster a stronger partnership.
Additionally, weak relationships have long-term effects. Subcontractors prefer projects where they have positive connections. If a general contractor consistently communicates poorly or acts unfairly, reputable subcontractors may avoid working with them again. This limits the pool of skilled subcontractors for future projects, leading to higher costs and potentially lower-quality work.
Solution: Organize regular meetings and open communication channels with subcontractors to build trust and collaboration. A clear agreement with defined expectations will also foster a stronger partnership.
5. Budget Management Issues
Subcontractor budget management can be tricky. Overspending, from inaccurate estimates or unforeseen issues, strains project budgets, causing delays or quality compromises.
Solution: Set up a detailed budget with regular financial reviews to monitor spending closely. Budgeting software can help track expenses in real time and identify areas of concern early.
Solution: Set up a detailed budget with regular financial reviews to monitor spending closely. Budgeting software can help track expenses in real time and identify areas of concern early.
6. Safety and Compliance Standards
General contractors often can't watch subcontractors closely. This makes it hard to ensure everyone follows safety rules and complies with regulations. When main contractors lack oversight, subcontractors might not stick to safety standards or regulatory requirements. This can make work sites unsafe and increase the risk of non-compliance with industry regulations and legal obligations.
Different subcontractors may have their own safety rules and training. This means safety practices and compliance levels can vary across a project, potentially leading to more accidents and regulatory violations. Many companies trust general contractors to manage subcontractors and ensure compliance.
Solution: Create a safety protocol checklist and hold regular training sessions to meet compliance standards. Regular inspections and audits will help ensure all safety measures are in place.
Different subcontractors may have their own safety rules and training. This means safety practices and compliance levels can vary across a project, potentially leading to more accidents and regulatory violations. Many companies trust general contractors to manage subcontractors and ensure compliance.
Solution: Create a safety protocol checklist and hold regular training sessions to meet compliance standards. Regular inspections and audits will help ensure all safety measures are in place.
7. Staff Training Gaps
Training gaps can seriously impact a project's success. For example, subcontractors might lack the technical know-how to operate specialized equipment or use specific software, leading to mistakes, delays, and extra work.
Another crucial area is safety training. If subcontractor staff aren't properly trained on safety procedures, it puts everyone at risk. Accidents can cause delays, legal problems, and higher costs.
Finally, with the growing use of technology in construction, subcontractors need training on new software and platforms. Without it, they'll struggle to work effectively with the rest of the project team.
Solution: Develop a continuous learning program with regular workshops and training sessions to upskill employees. Encourage feedback to tailor training to staff needs and improve overall competency.
Another crucial area is safety training. If subcontractor staff aren't properly trained on safety procedures, it puts everyone at risk. Accidents can cause delays, legal problems, and higher costs.
Finally, with the growing use of technology in construction, subcontractors need training on new software and platforms. Without it, they'll struggle to work effectively with the rest of the project team.
Solution: Develop a continuous learning program with regular workshops and training sessions to upskill employees. Encourage feedback to tailor training to staff needs and improve overall competency.
Traditional vs. Digital Subcontractor Management: Which Approach Is More Efficient?
Construction methods have changed a lot over the years, and so has the way we handle paperwork and planning. Today, many builders are choosing between old-fashioned ways of doing things and new computer systems. Let's look at how these different methods stack up when managing building projects.
1. Traditional Methods
Traditional subcontractor management often involves lots of paperwork, phone calls, and face-to-face meetings. This approach can lead to inaccuracies, delays, and miscommunication. Keeping track of paperwork is difficult, updates are slow, and getting a clear picture of project progress can be a real challenge. Sharing information between teams is also tricky, leading to data silos and potential errors.
2. Digital Methods
Digital tools transform how you manage subcontractors. Mobile apps provide real-time updates from the field so everyone stays informed. Cloud platforms make it easy to share documents and collaborate, improving communication and reducing errors.
ERP solutions are the best fit, offering a complete, integrated system for managing all aspects of your projects, including subcontractor management. These digital tools offer several key benefits:
ERP solutions are the best fit, offering a complete, integrated system for managing all aspects of your projects, including subcontractor management. These digital tools offer several key benefits:
Real-time updates. Instantly see the project progress and address issues quickly.
Improved communication. Streamlined communication channels keep everyone on the same page.
Better data integration. Connect different parts of your project for a complete overview.
Enhanced accuracy. Reduce errors and improve data quality.
Increased efficiency. Automate tasks and free up valuable time.
For modern construction businesses, switching to digital subcontractor management is no longer a luxury — it's a necessity. Research different digital platforms, consider your specific needs, and choose a solution that streamlines your subcontractor management processes.
Features of a High-Performance Subcontractor Management System
Effective subcontractor management relies on the right tools and features. Here's a breakdown of essential features and how they contribute to project success:
Real-time collaboration tools. These tools, like instant messaging and project management platforms, keep everyone on the same page. For example, if a delay occurs, the subcontractor can immediately inform the project manager, preventing costly ripple effects. This constant communication fosters transparency and quick problem-solving.
Document storage and sharing. Centralized storage for contracts, safety documents, and schedules ensures everyone has access to the latest versions. Imagine needing a specific safety certificate during an inspection – with centralized storage; you can access it instantly, avoiding delays and demonstrating compliance.
Progress tracking and task assignment. This feature allows project managers to monitor milestones and stay updated on subcontractor work. For instance, if a subcontractor falls behind on their tasks, the project manager can intervene early, adjust schedules, and prevent major delays down the line.
Payroll integration. Automating payments based on completed work saves time and reduces errors. Instead of manually processing invoices, the system automatically calculates payments based on verified progress, ensuring accurate and timely compensation for subcontractors.
Compliance and certification tracking. Monitoring certifications and safety compliance is crucial to avoid legal issues. The system can track expiry dates of safety certifications and alert you in advance, allowing time for renewals and preventing potential work stoppages.
Automated alerts and notifications. Automated alerts for missed deadlines or upcoming renewals keep projects on track. For example, an alert can notify the project manager if a subcontractor misses a key deadline, prompting immediate action and minimizing delays.
Analytics and reporting. Detailed reports on subcontractor performance provide valuable insights. By analyzing past performance data, project managers can identify reliable subcontractors, pinpoint areas for improvement, and make informed decisions for future projects.
Transform Subcontractor Management with FirstBit ERP: A Solution Built for Construction
If you are looking for an all-in-one tool for subcontractor management, FirstBit ERP can benefit you. Our ERP system for construction streamlines the entire construction process, offering a single source for all project information. The system also provides:
FirstBit ERP streamlines construction project management with its real-time features. Project managers can instantly monitor subcontractor performance while the system provides a clear overview of each project's status, budget, and resources at a glance.
Project Task Pipeline in FirstBit ERP
Our system makes document management and compliance tracking easier for you. It provides a central place to store all project documents, making them easy to find and update. The ERP system also helps track compliance requirements, alerting teams about upcoming deadlines. This organized approach reduces mistakes, saves time, and keeps projects running smoothly.
Hierarchy Structure in FirstBit ERP
FirstBit ERP is a great tool for you to make transactions quickly. The system links invoices directly to project progress, ensuring more accurate billing. This improves cash flow management and helps keep the project's finances on track. With our system, you can trust that financial records are up-to-date and error-free.
Invoice Tab in FirstBit ERP
By providing up-to-date information, the system helps keep projects on schedule and within budget, leading to more successful outcomes.
